Introduction

Voice AI developers use Elixir to monitor conversations and core metrics, identify & debug agent mistakes, and automate their call review process. With Elixir, you can:

• Simulate test calls: Instead of manually testing out different paths and configurations, Elixir’s auto-tester calls your agent and simulates inputed scenarios, checking that the outcome matches the expected result.
• Track population-level call metrics: Visibility into agent performance and user behavior is critical to monitor and improve any conversational system. Elixir lets you define use-case specific success metrics and view analytics charts.
• Auto triage calls for review: Spend less time manually reviewing individual calls. Each sampled call will be automatically scored per rubric. “Bad” calls will be sent to a manual review queue.

Elixir is currently in beta.

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Setup

Use the following resources to set up Elixir: